Collection: FAQs

Below FAQ are some common concerns of our customers.
If you have other questions, please just send it to info@iltexapparel.com.

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What is a DTF Transfer?

A Direct-to-Film (DTF) transfer is a versatile printing method that allows you to apply detailed and vibrant designs to various fabrics, including cotton, polyester, blends, and more. Our DTF transfers are durable and tested to withstand up to 40 washes.

What Can I Use DTF Transfers On?

DTF transfers can be applied to a wide range of fabrics, including cotton, polyester, and blends. Whether you're customizing t-shirts, tote bags, or other apparel, our DTF transfers deliver high-quality results on different materials.

What Size Sheets Do You Offer?

We offer gang sheets with a maximum width of 22 inches. You can fit multiple designs onto one sheet, maximizing space and efficiency.

How Long Does It Take To Get My Order?

Orders placed before 2 PM ship the same or next business day. Delivery times vary based on the shipping method selected, but standard shipping takes 3-7 business days. For expedited options like UPS 2nd Day Air or Next Day Air, delivery is faster. Check our Shipping Policy for more details.

Do You Offer Free Shipping?

Yes! We offer free shipping on orders over $75. Depending on your location, orders will be shipped via USPS Ground Advantage or UPS Ground.

How Do I Prepare My Artwork?

Ensure your artwork is in one of the accepted formats: PNG (300 DPI), AI, PSD, PDF, or EPS. Make sure your design is sized correctly, with the correct color mode (CMYK), and remove any unwanted backgrounds. Please review our art file requirements for detailed instructions to ensure your artwork is print-ready.

Do we have any minimum order value?

No, we do not have any minimum order requirements. You can order as many or as few as you like. If you would like some samples, feel free to reach out to us and we will send you some samples to test before you order!

What Are Gang Sheets?

A gang sheet is a way to print multiple designs on one sheet, maximizing the use of space. We offer gang sheets with a maximum width of 22 inches. Make sure to arrange your designs as you want them printed, as we do not resize or modify artwork once it's submitted.

What Is Your Return Policy?

We offer a 15-day refund and reprint policy. If you experience print quality or adhesion issues, contact us within 15 days of receiving your order. Be sure to follow our design guidelines and pressing instructions for the best results. Refunds or reprints requested for other reasons may require management approval.

How Do I Track My Order?

Once your order is shipped, you will receive a tracking number via email. Use this tracking number to monitor the progress of your shipment.

What Should I Do If My Transfer Doesn’t Adhere Properly?

If you experience issues with print quality or adhesion, please contact us within 15 days for a refund or reprint. Make sure to follow our pressing instructions for proper application.

Do you offer bulk discounts for large orders?

Yes, we offer discounts on bulk purchases. Please contact our sales team for more information on pricing for large orders.

Can I Cancel or Change My Order?

You may cancel your order before it goes into production. For changes, please contact us immediately to discuss available options.

Are the transfers safe for all fabric types?

Our transfers are designed for use on a wide range of fabrics. However, for delicate materials, we recommend testing on a small area first.

Can You Resize or Modify My Artwork?

Yes, we offer artwork resizing and modification services for an additional fee. Contact us if you need assistance with your artwork before submitting your order.

What Pressing Instructions Should I Follow?

Set your heat press to between 300°F-320°F (160°C). Press with medium pressure for 12-15 seconds, and let the garment cool for 15-20 seconds before peeling the transfer.

What Payment Methods Do You Accept?

We accept major credit cards, PayPal, and other standard payment options during checkout.

What is the best way to care for garments with your transfers?

We recommend washing the garments inside out in cold water and tumble drying on low heat to prolong the life of the transfer.

Can I Use Your Transfers for Commercial Use?

Yes, our transfers are perfect for both personal and commercial use. You can create custom designs for sale or personal projects.

How Do I Contact You For Additional Questions?

For any additional questions, feel free to reach out to us via our Contact Us Page, and we’ll get back to you as soon as possible.